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Where to Go for Help


The Seniors Health Care Support Line

The Seniors Health Care Support Line has been established to allow seniors and their families, or other concerned individuals in their lives, to report concerns about care. This toll-free phone line is intended to supplement existing care concern avenues with dedicated support for seniors with complex needs.

The line is available 8:30AM-4:30PM Monday-Friday – with the exception of statutory holidays – by calling 1 877 952-3181 or 250 952-3181 in Victoria.

411 Seniors Centre Society
Vancouver, 604-684-8171,

Seniors Services Society
New Westminster, 604-520-6621

Seniors First BC  (Formerly BC Centre for Elder Advocacy and Support)

604-688-1927 (Vancouver) or Toll Free: 1-866-437-1940,

The Office of the Seniors Advocate
1-877-952-3181, the go-to resource for seniors information and referral. 

BC 211   Information and Referral
General information line accessible 24 hours a day, 7 days a week.
Call 211


Addiction Counselling Service for Drug and Alcohol Abuse
Our mission is to equip people and their families with the best information, resources and tools to overcome addiction and lead a lifelong recovery.

24/7 Help:  855-520-2898

Alcohol Rehab and Recovery
The AlcoRehab team is a group of professionals who are passionate about helping those struggling with alcoholism. We are devoted to providing free support and resources for people who are fighting an alcohol addiction and their loved ones.
For Alcoholism Support 24/7 Call: 

Alzheimer Society of B.C.
Resources and Information. Alzheimer resource centers located throughout the province.
604-681-6530 or 1-800-667-3742

BC Bereavement Helpline
Contact the Helpline 604-738-9950
Toll-Free: 1-877-779-2223

Bereavement Walking Program
It is a time to walk and talk with others who are grieving

To register call 604-737-7305 ext. 216 or email

Crisis Intervention & Suicide Prevention Centre of BC (24 hrs.)
Provides confidential supportive telephone lay counselling services.


The Dementia Helpline
A service for people with dementia, their care-givers, family and friends.

Family Services of Greater Vancouver
Counselling and supportive services to individuals and families.

Jewish Family Service Agency
Counselling, supportive, and information/referral services to individuals and families.

Jewish Seniors Alliance Peer Support Services
No charge volunteer peer counselling, Shalom Again friendly telephone calls, friendly home visits.

Caregiver Support: Home and Community Care
Supports the emotional and physical demands of caregivers. Caregiver support provides caregivers a break from the emotional and physical demands of caring for a friend or relative.

Mental health and information line: 310-6789 (do not add 604, 778 or 250 before the number)

Seniors Distress Line: 604-872-1234
Health and seniors’ information line: 1-877-952-3181

L’Chaim Adult Day Centre                                    

Provides a social, therapeutic & recreational service to frail or disabled older adults.


Prostate Cancer Supportive Care Program                                    

A comprehensive survivorship program developed at the Vancouver Prostate Centre for prostate cancer patients, their partners, and family from the time of initial diagnosis onwards

604-875-4485  |   844-483-1449 (toll-free)


Vancouver Coastal Health Authority
Serves Vancouver, Richmond, North and West Vancouver, Sea to Sky Highway areas, Sunshine Coast and B.C. Central coast.

604-736-2033 – Available Monday to Friday from 8:30 a.m. to 5 p.m.

1-866-884-0888 – Toll-free if you live outside the Lower Mainland

Fraser Health Authority
Serves Fraser North, Fraser South and Fraser East.

Home Health Service Line call 1-855-412-2121

Virtual Care call 1-800-314-0999

Healthlink BC
At HealthLink BC, you will find medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search our online Directory to find health services near you.

Call 8-1-1 from anywhere in British Columbia to speak with a nurse any time of the day or night. On weekdays, you can speak to a dietitian about nutrition and healthy eating. At night, we have pharmacists available to answer your medication questions.

British Columbians have trusted health information at their fingertips by phone or web with HealthLink BC. Watch our video to learn more about our services and resources.

Call 8-1-1

Jewish Seniors Alliance of Greater Vancouver
Outreach, Advocacy & Research, Peer Support Services.

Provides information regarding services of interest to Jewish seniors and their primary/secondary care-givers.


TTY (special Telus relay service for deaf and hearing impaired)
Call 7-1-1 

Louis Brier Home and Hospital
Provides complex residential and extended hospital care.


BC Seniors’ Home Renovation Tax Credit

A new, refundable Personal Income Tax credit to assist with the cost of permanent home modifications that improve accessibility or help a senior be more functional or mobile at home.


Home Adaptations For Independence Program
The HAFI program helps low-income seniors and people with disabilities finance home modifications for accessible, safe and independent living. Up to $20,000 per home in the form of a forgiveable loan.
Phone: 604-433-2218 (Lower mainland)
Toll Free Number: 1-800-257-7756 (from anywhere in B.C.)

Home Owner Grant for Seniors
The grant reduces the amount of property tax you have to pay. The program has several enhancements for seniors, some persons with disabilities and their families, and certain veterans of older conflict and their spouses. 1-888-355-2700

SAFER (Shelter Aid for Elderly Residents)

Provides monthly payments to subsidize rents for eligible BC seniors.
604-433-2218, or toll-free from anywhere in B.C. 1-800-257-7756


Seniors’ Supportive Housing (SSH)
The SSH program provides specially modified rental homes in selected subsidized housing developments, primarily to low-Income seniors who need some assistance in order to continue to live independently.
Toll Free Number: From anywhere in B.C. 1-800-257-7756


SHIP (Seniors Housing Information Program)

Operated by the Seniors Services Society, the directory provides a comprehensive list of housing available for seniors living in or wishing to live in the Lower Mainland of BC.


Property Tax Deferment (PTD) Program is a loan program that allows eligible seniors to defer the annual property taxes on their home for as long as they own and live in the home.

1-888-355-2700, e-mail:


Dial-A-Law Lawyer Referral Service
Dial-A-Law features free information on the law in British Columbia in 190 topic areas. The information is reviewed by lawyers and updated regularly.
1-800-565-5297 (604-687-4680 in the Lower Mainland),

Income Assistance (for seniors not receiving old Age Security)
1-866-866-0800 (press 3 + 1)

Medical Services Plan Subscriber Information
Automated service providing enrolment and premium information and answers to frequently asked questions. 24 hour service.

MSP (Medical Services Plan) premium assistance
On a sliding scale, full premium assistance at $22,000 or less.
1-800-663-7100 or 604-683-7151

NIDUS Personal Planning Registry
Representation Agreement Office

PharmaCare (including the Fair Pharmacare Plan)

From the Lower Mainland: 604-683-7151

From the rest of B.C. (toll-free): 1-800-663-7100

Seniors Abuse and Information Line (SAIL)
8 am to 8 pm daily, excluding holidays.
604-437-1940 or Toll Free: 1-866-437-1940

SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention. SAIL is the first contact point to our services, which include victim services support and legal assistance for seniors. All calls are confidential.

Program operated by Seniors First BC (formerly BC Centre for Elder Advocacy and Support).


Specializes in easy-to-use nutrition information for self-care.


Meals on Wheels

Burnaby: 604-299-5754

Coquitlam: 604-942-7506

Langley: 604-533-1679

New Westminster: 604-520-6621

North Shore: 604-922-3414

Port Coquitlam: 604- 942-7506

Port Moody: 604-942-7506

604-732-7638 (Western Meals)
604-733-6615 (Chinese meals)

Squamish: 604-892-1066

Surrey North Delta: 778-590-1433

604-732-7638 (Western Meals)
604-733-6615 (Chinese meals)

White Rock: 604-541-6325

Kosher meals:

JFS provides 5 meals every other week Delivered to those who are either returning home from hospice or find it difficult to cook a nutritional meal for any reason.

For more information contact the Community Care Line at or (604) 257-5151.


Food Bank

Contact Jewish Family Service Agency 604.558.5698

Suppliers of Kosher meat and poultry

Kosher Food Warehouse: 604-709-9889

Omnitsky: 604-321-1818

Sabra: 604-733-4912

Superstore 604-322-3702


HandyDART Vancouver TransLink
HandyDART is TransLink’s door-to-door, shared-ride service for people who are unable to navigate conventional public transit without assistance.


SN Wheelchair Transport
Special needs door to door 1-800-768-0044

Taxi Saver Program
BC Transit and Translink offer a Taxi Saver program for handyDART or handyCard registrants. This program provides a 50 per cent subsidy toward the cost of taxi rides.
Metro Vancouver: 778-452-2860

Translink Bus Service
Bus and route timetable advice

Driving Miss Daisy
Driving service for seniors to appointments, programs

Accessible Parking

In addition to parking options available to everyone, if you have a vehicle with a valid SPARC permit, you can park in the following restricted-access parking spots in the City of Vancouver:

• Designated disabled parking zones
• Accessible parking meter spots


Alcohol and Drug Info & Referral – education, prevention and treatment services, and regulatory agencies related to any kind of substance abuse.

Toll-free at 1 800 663-1441, or in the lower mainland at 604 660-9382

Ambulance Billing Service 1-800-665-7199



Jewish Family Services Agency, Senior Services
Provides information to seniors and their families in all aspects of the aging journey.


Jewish Seniors Alliance Information and Referral Services Provides information regarding services of interest to Jewish seniors and their primary/secondary care-givers. Accessible 9:00 am–5:00 pm. Monday to Thursday excluding statutory and Jewish holidays. No-cost Peer Support Counselling Services.


Poison Control Centre                                                  



The Canadian Diabetes Association
For those living with diabetes, family, friends, and caregivers – with information on the prevention and management of diabetes and referral to various community resources. Canada offers disease information, programs.

1-800 BANTING (226-8464) – Diabetes Education Line

Canadian Cancer Society Cancer Information Service
Up-to-date information on a variety of cancer related topics, including prevention, early detection, diagnosis and treatment. Can help find cancer-related services and programs in local communities, and interpreter service.


Heart & Stroke Foundation of B.C.
Dedicated to the prevention and relief of heart disease and stroke in B.C. and the Yukon. Provides information on research and support groups.

1-888-473-4636 604-736-4404

Kidney Foundation of Canada
Dedicated to Research into kidney disease and related disorders, as well as public education and patient services.

1-800-361-7494 / 604-736-9775


Quit Smoking Community
QuitNow is a free program for British Columbians looking to quit or reduce tobacco and e-cigarette use, delivered by the BC Lung Foundation on behalf of the Government of British Columbia. We are here to help you quit and understand what happens when you stop smoking.


The Stroke Recovery Association of B.C. (SRABC)
Offers information and programs for stroke survivors after they leave hospital.

1-888-313-3377 / 604-688-3603

Healthy Aging CORE

Healthy Aging CORE (Collaborative Online Resources and Education) is an online resource hub built to bring together the community-based senior services sector. CORE is designed to provide up-to-date information, resources, and training opportunities and to make it easier to communicate, coordinate, and collaborate in order to help build capacity, strengthen the network, and develop a collective and cohesive voice among volunteers, staff, and others who support healthy aging initiatives.


For a more comprehensive and detailed listing of all services available for seniors in B.C, please inquire about the

BC Seniors’ Guide, a booklet published by the Government of British Columbia.
Telephone Government of BC: 1-800-663-7867


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